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Complaints

Resolving Complaints & Disputes


Any person may lodge a complaint with the Funeral Directors Association NZ concerning a member firm.

Complaints regarding Members must be received by the Association within 90 days of the date of the funeral. 

To discuss a complaint, in the first instance please try and resolve the issue with the firm involved, if you are unhappy with the outcome, please follow the below steps:

  1. Check that the Funeral Home is a member of the Funeral Directors Association NZ here
  2. The complaint must be in writing and supported by any statutory declaration or additional information Funeral Directors Association NZ may require. 
  3. Please email Funeral Directors Association NZ at info@fdanz.org.nz and the CEO will be in touch with you.‚Äč