Complaints
Resolving Complaints & Disputes
Any person may lodge a complaint with the Funeral Directors Association NZ concerning a member firm.
Complaints regarding Members must be received by the Association within 90 days of the date of the funeral.
To discuss a complaint, in the first instance please try and resolve the issue with the firm involved, if you are unhappy with the outcome, please follow the below steps:
- Check that the Funeral Home is a member of the Funeral Directors Association NZ here
- The complaint must be in writing and supported by any statutory declaration or additional information Funeral Directors Association NZ may require.
- Please email Funeral Directors Association NZ at info@funeraldirectors.co.nz and the CEO will be in touch with you.
CONTACT
Funeral Directors Association of NZ
PO Box 25148
Featherston Street
Wellington 6146
(04) 473 7475