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Standards

Members of the Funeral Directors Association are guided by the following qualities: genuine, integrity, respect, wisdom, collaboration, leadership, confidentiality, transparency, making a difference and communication.

Specifically, members and their employees , through membership of the Association, have agreed to the following standards:

PUT THE FAMILY FIRST

  • To listen to client families and provide them with the best possible service within the client family’s means.
  • Serve the client family with an informed understanding of the bereavement process and do what they reasonably can to meet the client family’s needs.
  • Act with good taste and dignity in all matters. 

RESPECT THE DECEASED

  • Treat the deceased with respect and dignity during all stages of care (transfer, transport, preparation, storage, and disposition)

SUPPORT THE FUNERAL DIRECTOR’S ASSOCIATION

  • Show support to the Funeral Directors Association, its aims, and objectives; be active in its work; and make every effort to assist the development and progress of the profession and the Association.

HONOUR THE FUNERAL PROFESSION

  • Provide a quality service that can be relied on and trusted in times of need.
  • Act honestly, provide competent personnel and quality facilities to maintain public confidence in the industry.

To view the full Funeral Directors Association Standards please click here